This week’s pep talk is about = A MESSAGE TO GARCIA
Today I am going to read you a story. Some of you may have heard it before, because it is a timeless treasure. It’s called - A Message to Garcia It was written by a man named Elbert Hubbard
A Message for Garcia:
When war broke out, it was very necessary to communicate quickly with the leader of the Insurgents. General Garcia was somewhere in the mountains of a far-away island - no one knew where. No mail or other form of communication could reach him. The President needed to secure his co-operation, and quickly. What to do!
Someone said to the President, “There’s a fellow by the name of Rowan who will find Garcia for you, if anybody can.”
Rowan was sent for and given a letter to be delivered to Garcia. The fellow by name of Rowan took the letter, sealed it up in an oil-skin pouch, strapped it over his heart. Four days Rowan, reached the far away island, he landed by night from an open boat, disappeared into the jungle, and in three weeks came out on the other side of the island, having traversed a hostile country on foot, and having delivered his letter to Garcia, are things I have no special desire now to tell in detail.
The point I wish to make is this: The President gave Rowan a letter to be delivered to Garcia; Rowan took the letter and did not ask, “Where is he at?”
This is a man whose form should be cast in deathless bronze and the statue placed in every college in the land. It is not book-learning young men need, nor instruction about this or that, but a stiffening of the vertebrae which will cause them to be loyal to a trust, to act promptly, concentrate their energies; do the thing - “carry a message to Garcia!”
General Garcia is dead now, but there are other Garcia’s.
The second part of Mr. Hubbard’s story goes on like this…
No man, who has endeavored to carry out an enterprise where many hands were needed, but has been well-nigh appalled at times by the imbecility of the average man - the inability or unwillingness to concentrate on a thing and do it.
Slipshod assistance, foolish inattention, dowdy indifference, and half-hearted work seem to be the rule; and no man succeeds, unless by hook or crook, or threat, he forces or bribes other men to assist him; or mayhap, God in His goodness performs a miracle, and sends him an Angel of Light for an assistant.
You, reader, put this matter to a test: You are sitting now in your office—six clerks are within your call. Summon any one and make this request: “Please look in the encyclopedia and make a brief memorandum for me concerning the life of Corregio.” Will the clerk quietly say, “Yes, sir,” and go do the task? On your life, he will not. He will look at you out of a fishy eye, and ask one or more of the following questions:
Who was he? Which encyclopedia? Where is the encyclopedia? Was I hired for that? Don’t you mean Bismarck? What’s the matter with Charlie doing it? Is he dead? Is there any hurry? Shan’t I bring you the book and let you look it up yourself? What do you want to know for?
And I will lay you ten to one that after you have answered the questions, and explained how to find the information, and why you want it, the clerk will go off and get one of the other clerks to help him find Garcia - and then they will come back and tell you there is no such man.
Of course I may lose my bet, but according to the Law of Average, I will not.
Now if you are wise you will not bother to explain to your “assistant” that Corregio is indexed under the C’s, not in the K’s, but you will smile sweetly and say, “Never mind,” and go look it up yourself. And this incapacity for independent action, this moral stupidity, this infirmity of the will, this unwillingness to cheerfully catch hold and lift, are the things that put pure socialism so far into the future. If men will not act for themselves, what will they do when the benefit of their effort is for all?
A first mate with knotted club seems necessary; and the dread of getting “the bounce” Saturday night holds many a worker in his place. Advertise for a stenographer, and nine times out of ten who apply can neither spell nor punctuate - and do not think it necessary to. Can such a one write a letter to Garcia?
“You see that bookkeeper,” said the foreman to me in a large factory. “Yes, what about him?” “Well, he’s a fine accountant, but if I’d send him to town on an errand, he might accomplish the errand all right, and, on the other hand, might stop at four saloons on the way, and when he got to Main Street, would forget what he had been sent for.”
Can such a man be entrusted to carry a message to Garcia?
We have recently been hearing much maudlin sympathy expressed for the “down-trodden denizen of the sweat shop” and the “homeless wanderer searching for honest employment,” and with it all often go many hard words for the men in power.
Nothing is said about the employer who grows old before his time in a vain attempt to get frowsy ne’er-do-wells to do intelligent work; and his long patient striving with “help” that does nothing but loaf when his back is turned.
In every store and factory there is a constant weeding-out process going on. The employer is constantly sending away “help” that have shown their incapacity to further the interests of the business, and others are being taken on.
No matter how good times are, this sorting continues, only if times are hard and work is scarce, this sorting is done finer - but out and forever out, the incompetent and unworthy go. It is the survival of the fittest. self-interest prompts every employer to keep the best-those who can carry a message to Garcia.
I know one man of really brilliant parts who has not the ability to manage a business of his own, and yet who is absolutely worthless to anyone else, because he carries with him constantly the insane suspicion that his employer is oppressing, or intending to oppress, him. He cannot give orders, and he will not receive them. Should a message be given him to take to Garcia, his answer would probably be, “Take it yourself.”
Tonight this man walks the streets looking for work, the wind whistling through his threadbare coat. No one who knows him dare employ him, for he is a regular firebrand of discontent. He is impervious to reason, and the only thing that can impress him is the toe of a thick-soled No. 9 boot.
Of course I know that one so morally deformed is no less to be pitied than a physical cripple; but in your pitying, let us drop a tear, too, for the men who are striving to carry on a great enterprise, whose working hours are not limited by the whistle, and whose hair is fast turning white through the struggle to hold the line in dowdy indifference, slipshod imbecility, and the heartless ingratitude which, but for their enterprise, would be both hungry and homeless.
Have I put the matter too strongly? Possibly I have; but when all the world has gone a-slumming I wish to speak a word of sympathy for the man who succeeds - the man who, against great odds, has directed the efforts of others, and, having succeeded, finds there’s nothing in it: nothing but bare board and clothes. I have carried a dinner-pail and worked for a day’s wages, and I have also been an employer of labor, and I know there is something to be said on both sides. There is no excellence, per se, in poverty; rags are no recommendation; and all employers are not rapacious and high-handed, any more than all poor men are virtuous.
My heart goes out to the man who does his work when the “boss” is away, as well as when he is home. And the man who, when given a letter for Garcia, quietly takes the missive, without asking any idiotic questions, and with no lurking intention of chucking it into the nearest sewer, or of doing aught else but deliver it, never gets “laid off,” nor has to go on strike for higher wages.
Civilization is one long anxious search for just such individuals. Anything such a man asks will be granted; his kind is so rare that no employer can afford to let him go. He is wanted in every city, town, and village - in every office, shop, store and factory. The world cries out for such; he is needed, and needed badly—the man who can
Carry a message to Garcia.
I Love This Story!
I love this story for many reasons, first is because Rowan did not equivocate. He didn’t ask for detailed instructions. He simply took the letter and delivered it to Garcia.
Rowan was like the cook, the bartender or the waiter who shows up at work on time in the proper uniform, who washes their hands and immediately starts to work. Quietly and diligently, because that is who they are and what they do.
BUT - The most amazing thing about this story to me is that it was written in 1899. The President at the time was William McKinley. Rowan was a Colonel in the US Army. The war was the Spanish American war and the small island, was Cuba.
Today 120 years later the rarest skill of all is still the Ability to Execute. People like Rowan, who accomplish missions quickly and efficiently, with minimum oversight—are as rare today as they were when Elbert Hubbard published “A Message to Garcia” in 1899.
Today every single restaurant in America would pay dearly for a man or woman, who does her work when the ‘boss’ is away, as well as when he is at home. We would all kill for a person who quietly takes on the missive or task, without asking any idiotic questions, and with no intention of chucking it into the nearest sewer, or of doing anything else - but delivering it - executing it - making it happen - the first time.
This person would never get ‘laid off,’ nor have to go on strike for higher wages. This story is so sand and so true. If only I had a few more people like that. Each is worth his or her weight in gold.
The ability to execute is more valuable than education, training or talent, because it is far more rare.
Today I challenge you – the person who is reading this blog - to become a little more like Colonel Rowan the next time someone asks you to do something important.
I also have a test that YOU the restaurant owner or business owner can use to measure your managers and your people. Let’s call it the Rowan Test.
Separately meet with each of your department managers (coaches & leaders) and ask them to do a very specific task and see how they react and what they do. It could be anything from a cleaning task or an idea for a new dish or cocktail.
The big question is – How will they react?
Will they be like Rowan and quietly say, ‘Yes sir’ and go do the task?
or will they be like the six clerks who ask stupid questions and fail the test.
Anyone who has ever tried to delegate to the average person knows that it is very difficult and that most of the time they are better off doing it themselves. Unfortunately this is often the wrong path and here’s why.
It is impossible to build a great restaurant, or any effective organization of value without delegating important tasks to talented and capable people.
Finding people who believe in your cause, who believe what you believe, is the only way to make your goal or mission a reality. That means the only way to build a Better Restaurant is to attract, challenge and retain as many people like Colonel Rowan as possible.
My name is Peter Harman, I am the Food Guru.
My goal is to help you Build a Better Restaurant. My Goal is to help you THRIVE!
If you like this podcast please share it with your people. The people who do the work. The people who are really important to you.
Now I want you to get out there and find yourself a real life Colonel Rowan to assist you in your quest toward greatness… But before you go traipsing off into the jungle…
Be sure to look deeply into the eyes and the souls of all the people on your current team to see if there just might already be a Colonel Rowan - waiting and praying for the opportunity to deliver an important message to Garcia.
Thanks for Listening!